RETURN CONDITIONS

Shipping and Returns Conditions

Return Period and Conditions

The maximum period to request a return is 14 calendar days from the date the order is received.

Exception: Returns of covers will not be accepted, except in cases where the product has manufacturing defects or an incorrect item has been sent.

In the event of an issue, the customer must contact our customer service team via email at atencion@onedilemma.com.

For the return to be accepted, the following conditions must be met and the detailed instructions below must be followed:

• To request a return, go to the "Returns" section on our website, enter your order number and your email address, and follow the instructions provided.
• Once the request has been submitted, you will receive an email with the steps to follow for sending the item and you may choose an automatic refund, a standard refund, or store credit.
• Items must be sent within a maximum period of 14 calendar days from acceptance of the return by One Dilemma.
• The cost of the return shipment is €4.99, payable by the customer.
• Once the product is received at our facilities, its condition will be assessed. If any damage not previously reported is detected, the customer will be informed by email of the resolution of the case.

Items must be returned in the same condition in which they were sent, that is, unused, unwashed, with all tags *ATTACHED TO THE PRODUCT* and in their original packaging, intact.

Criteria for Accepting or Rejecting Returns

One Dilemma reserves the right to reject a return in the following cases:

• If the product does not meet the conditions mentioned above.
• If the customer has not followed the return process correctly.

In the event of rejection, the customer will be notified by email and will be offered the option to resend the parcel to the sender, provided the customer assumes the corresponding shipping costs.

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Exchange Conditions

One Dilemma does not offer product exchanges, only returns.

The only exception in which an exchange may be processed will be in the event of an error by One Dilemma, whether a shipping error or receipt of a defective product. In this circumstance, the customer may choose an exchange of the item or a refund, provided that:

1. The issue has been reported to One Dilemma within the established period.
2. Photographic evidence of the problem has been provided via email.
3. The affected product is returned in the same condition in which it was received, upon One Dilemma’s request.

For any further questions or queries, you can contact our customer service team at atencion@onedilemma.com.