Privacy policy
Privacy Policy | One Dilemma
1. Identification of the Controller
In compliance with current data protection regulations, users are informed that the controller of personal data processing is ONE DILEMMA SL (hereinafter, “One Dilemma”), with NIF B19475474 and registered office at Calle Aguarón 23, 2D.
For any query or incident related to privacy and data protection, you may contact us through:
📧 Customer service: atencion@onedilemma.com
📧 General contact: onedilemma.info@gmail.com
2. Who is the Controller of Your Data?
This Privacy Policy applies to all personal data that the user provides to One Dilemma, both through its websites and through other means of communication. The purpose of this policy is to provide transparency regarding the processing of your personal data and to ensure compliance with current data protection regulations.
The user may contact One Dilemma using the information provided in the Identification of the Controller section.
3. Purpose and Legal Basis of Data Processing
One Dilemma keeps a Record of Processing Activities, detailing the different purposes for which personal data are processed, as well as their legal basis:
| Purpose | Description | Legal Basis |
|---|---|---|
| Website Registration Management | If the user decides to register, their data will be processed to identify them on the platform and provide access to functionalities, private area, contracted products, billing and promotions. To cancel the account, you may contact onedilemma.info@gmail.com. | Execution of the terms and conditions governing use of the platform. |
| Customer Service | Personal data necessary to manage user queries, requests or complaints will be processed. | Compliance with legal obligations. |
| Marketing | Personal data will be used to manage the sending of commercial communications, promotions and newsletters, only to users who have subscribed. | User consent. |
| Quality Surveys | Sending surveys to assess user satisfaction with the products or services provided. | Legitimate interest of One Dilemma to improve the customer experience. |
For further details on the Record of Processing Activities, the user may contact One Dilemma through the contact channels indicated.
4. Data Retention Period
Personal data will be retained for as long as the user’s relationship with One Dilemma lasts. Once that relationship has ended, the data will be kept in accordance with current archiving and documentation regulations. If the user exercises their right to erasure, the data will be deleted accordingly.
5. Access to Personal Data
One Dilemma will only share personal data in the following cases:
- To comply with legal obligations, in which case the data may be disclosed to Public Administrations or other entities legally authorised.
- With service providers contracted by One Dilemma, who will act as data processors and comply with the appropriate safeguards to protect personal data.
Under no circumstances will personal data be sold, rented or transferred to third parties without the user’s express consent.
6. Users’ Rights
The user has the right to exercise the following rights regarding their personal data:
✅ Right of access: To know which data are being processed.
✅ Right of rectification: To request the correction of inaccurate or incomplete data.
✅ Right of erasure: To request the deletion of personal data when they are no longer necessary for the purpose for which they were collected.
✅ Right to restriction of processing: To request restriction of data use when there are doubts about their accuracy, lawfulness or necessity.
✅ Right to object: To object to the processing of your data when it is based on legitimate interest.
✅ Right to data portability: To obtain a copy of your data in a structured, commonly used format, when processing is based on consent.
The exercise of these rights can be requested free of charge by sending an email to onedilemma.info@gmail.com.
In addition, the user may withdraw their consent at any time without affecting the lawfulness of processing prior to withdrawal.
If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant Supervisory Authority in your country.
7. Unsubscribing from Commercial Communications
The user may withdraw consent to receive commercial communications at any time by:
- Using the unsubscribe link included in each marketing email.
- Sending a request to onedilemma.info@gmail.com.
8. Security Measures
One Dilemma is committed to ensuring the security and confidentiality of personal data, implementing the necessary technical and organisational security measures to prevent alteration, loss, unauthorised access or misuse.
These measures include:
- Encryption of data in transit and storage.
- Restricted access controls.
- Security protocols updated in accordance with current regulations.
9. Third-Party Links
The One Dilemma website may contain hyperlinks to third-party websites that are not operated or controlled by our company. Therefore, One Dilemma accepts no responsibility for the legality, accuracy, reliability or compliance with privacy regulations of such sites.
Users are advised to review the privacy policies of external sites before providing their personal data.
10. Modification of the Privacy Policy
One Dilemma may modify this Privacy Policy at any time to adapt it to legislative changes or internal operational adjustments. In the event of substantial modifications, users will be notified so they can review the changes and, if applicable, give their consent.
📅 Last updated: March 2025.